What if your business could be cleaner and better-looking than ever before?
For a truly clean look, you need to find a commercial office cleaning service. They can improve the look of an office, all while boosting employee morale and improving employee safety.
Unfortunately, many managers and owners don’t know how to select the best professional cleaning services. That’s why we wrote this guide: to walk you through the entire process and help you make the right decision!
- Understand Your Needs
- Are They Full-Service?
- Check the Rep
- Relevant Experience In Your Industry
- Trustworthy Employees
- A Bonded and Insured Company
- Communication Skills
- Robust Customer Support
- Customer Testimonials
- Conduct An Interview
- Get a Building Walkthrough
- Professional Office Cleaning Service: What’s Next?
Understand Your Needs
You might think the first step in hiring professional office cleaning service is to figure out what services they offer. Before that, though, you must have a solid understanding of what you need from this service. For example, do you need someone to clean a single office or an entire building? Are you worried primarily about the look of a cluttered office or the potential liability of an office filled with bacteria? The right professional cleaning services can help you with any and all of these needs. But you’ll never be able to select the right company if you don’t first understand what you need them to do for you.
Are They Full-Service?
Depending on the extent of your needs, you should verify whether the company has full-service capability. This means that they can provide the turnkey cleaning solutions you may have been looking for. This can be especially important for a small business. If you want someone who can clean late at night or early in the morning to avoid disrupting your staff, full-service cleaners are very important.
Another reason a small business should find a full-service cleaning solution is that it will eventually save time and money. That’s because the alternative is to manage countless other vendors in to get the same final result. By consolidating everything into a single company, you can save time and streamline everything into a single monthly bill. Keep in mind that “full-service” doesn’t mean “one size fits all.” Once you choose a reliable cleaning service, you will be able to negotiate the exact services that your business and its office space need.
Check the Rep
You might be a little intimidated if you’ve never hired professional cleaners before. However, you can make things easier by simply doing what you’d do before making any big purchase. And that includes checking the reputation of the company. First, you need to discover how many years of experience they have. One way to determine this is to simply see how many years they have been operating. Another way is to determine how many years of industry experience the different cleaners have when you combine them together. Second, you need to verify which industries the cleaner has worked with before. Have they serviced many offices like your own? If so, you can rest assured they will do a good job! Finally, you should get professional references from the company and follow up on them. This will give you a perfect opportunity to ask previous customers about their experience of working with this company.
Relevant Experience In Your Industry
Earlier, we talked about discovering how many years of experience the cleaning company has. Another important question, though, is how much experience they have in your particular industry? A cleaning company that only cleans professional laboratories, for example, may not be great at cleaning a school. And a cleaning company that primarily deals with schools may not be the best when it comes to cleaning a modern financial lending office. The best professional cleaners typically have experience working with multiple industries. This is a good sign because it shows they are versatile and adaptable. When you’re trusting a company to make your business cleaner and safer, you definitely want workers that are good at thinking on their feet!
When you get right down to it, a business is only as good as its employees. If you want to make sure you hire the best professional office cleaning services, it’s important to verify the quality of their employees. For example, you should check how the company screens its employees. Are there background checks involved, and how thorough is their interview process? It’s also important to discover how employees are trained. This can give you a better idea about the safety practices of the company and what their employees will do in the event of an emergency. Depending on their answers, you’ll know you can trust the employees. And that means you can trust this cleaning service with your needs.
A Bonded and Insured Company
Not all businesses are created equal. When it comes to a cleaning service, it is important that you verify they are both bonded and insured. These are important qualities if something should go wrong during cleaning. That’s not likely to happen, but the whole point of insurance is making sure you are covered “just in case.” When you speak with the cleaner, request a Certificate of Insurance to make sure they are insured. This will also let you verify the level of insurance they have before you trust the company with cleaning your office.
Part of the charm of a turnkey operation is that you can mostly sit back and let the cleaners do their thing. Sometimes, though, you’ll need to communicate with them about specific requests, upcoming changes, and unexpected events. That’s why it’s important to learn how well the company communicates. Do they offer you multiple ways of getting in touch? And do you know who is going to pick up the phone when you give them a call? That may sound simple, but steady and clear communication is the real hallmark of a reliable business. And all of their skills and experience in cleaning your office will mean nothing if their communication skills are seriously lacking.
Robust Customer Support
Life comes with very few guarantees. But one of those guarantees is that things will eventually go sideways. When that happens, it’s important to respond the right way. That’s why you need to investigate the cleaning service’s customer support. Do you know if you can reach someone 24/7? And do you know what their average response time is in the event of an emergency? You can also learn about the quality of the company’s customer support by contacting the references they provide and asking the right questions. Another way to investigate customer support quality is to seek out customer testimonials online.
What do you do before making a major purchase? If you are like most of us, you go online and see what people are saying about the product or service. From star ratings to comments to online reviews, the internet is filled with testimonials for just about everything under the sun. Once you have found a reliable cleaning company, we recommend seeking out different forms of customer testimonials. Try to see if the business has many reviews on Yelp, Google, and social media. And take the time to see what people are saying about the company on social media. Now, don’t let a single negative review or disgruntled comment be enough to turn you away. The whole point of relying on customer testimonials is to make sure that the majority of customers walk away very satisfied with their cleaning company.
Conduct An Interview
Things like company references and customer testimonials can only take you so far. Before you sign any formal contracts with a company, we recommend that you request an interview with the company. Honestly, this is the single best way to get answers to any of your remaining questions. And you’ll get a feel whether you can trust management and their employees with cleaning your office each month. You can inspect their equipment, talk to different employees, and discuss your exact situation and needs face-to-face. After that, the only thing left to do is schedule a walkthrough.
Get a Building Walkthrough
Until the cleaners actually see your building and your office, they can only give you a loose idea of what they plan to do. But if you schedule a walkthrough with the company, they will know exactly what the office needs. If you want to know exactly what they will do each month as they clean, a walkthrough is a perfect way to discover the answer. And it works out for the cleaners, too, because they might discover something unexpected and need to make a change to their usual way of doing things. Ultimately, there is no single way to vet the cleaners before you hire them. But combining all of these techniques will certainly point you in the right direction!
Professional Office Cleaning Service: What’s Next?
Now you know how to select the best professional office cleaning service. But do you know a reliable cleaner that you can call today?
You deserve more than just another cleaner. Instead, you deserve someone with the experience and professionalism it takes to keep you and all of your fellow workers safe throughout the year. At ProCleanings, we take pride in making our community a safer and healthier place. You’re not just our client: you’re our neighbor.
To see how we can help you protect everyone who works in your office, just contact us today!